Returns & Exchanges

At OROCHI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Our streamlined process ensures that fashion enthusiasts can shop with confidence and easily manage exchanges or refunds.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all OROCHI tags and labels remain attached to the garments.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange is fully processed.